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The
North East Line (NEL) is a driverless
system, what safety measures are
in place if I am caught in between
the doors or when there is an
emergency?
Many measures have been put in place to ensure that NEL’s safety and security. Apart from decals and announcements to remind passengers to mind the gap between the train and the platform, NEL is equipped with a signalling system which checks that all train doors are closed before the train can depart the station. If the train door detects any obstruction, it will reopen to enable passengers to remove the obstruction. If the obstruction has not been removed, all the train doors will re-open and the train will not depart.
In the meantime, the signalling system will send a door obstruction alarm to our control centre and staff at the station will be alerted to investigate the cause of the obstruction and render assistance. Our NEL station platforms are also equipped with Emergency Train Stop buttons which passengers can activate during emergency. Passengers can also make use of the red Emergency Telephones at the platform to alert our staff at the Passenger Service Centre.
We also have roving Customer Service Officers patrolling in all the trains. They monitor the boarding process, provide assistance to passengers on board as well as look out for suspicious articles. All our trains are installed with CCTV cameras. There are 14 CCTV cameras in each train, with two internal CCTV cameras at each carriage and one external CCTV camera at each end of the train. The CCTV cameras will allow our staff at the Operations Control Centre (OCC) to monitor what is happening in the trains and to respond to situations. They have been trained to make public announcements when required.
Our safety video that is played frequently in our trains show what passengers can do in an emergency evacuation. Passengers can also open the emergency doors by following the simple graphics and instructions on the doors at both ends of each train. Directional signs in the tunnel will be lighted to guide the passengers on the direction to evacuate.
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