1.
At the interchange and terminal
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1.1 |
Crossing
within the bus park is prohibited and
liable for a fine of $500. Please use
the designated pedestrian crossing. |
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1.2 |
Queue in
an orderly manner. Do not jump queue. |
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1.3 |
To avoid
obstruction to passageways, follow the
guide-lines on the floor when queuing. |
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1.4 |
For your
own safety, stand behind the yellow line
at boarding berths. |
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1.5
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Aircon
interchanges have sensor-activated doors
that will open only when a bus arrives
at the Q-head. Do not attempt to force
open the doors. |
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2.
At the bus stop
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2.1 |
For your
own safety, stand on the pavement of the
bus stop and behind the yellow line while
waiting for the bus. |
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2.2 |
Do not
play at or around bus stops as it is dangerous. |
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2.3 |
Avoid last
minute flagging of bus. |
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2.4 |
Wait for
the bus to stop fully before boarding.
To minimise commuter inconvenience, only
the first 2 buses in the bus bay will
conduct boarding/alighting activities. |
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2.5 |
Do not
run after a moving bus. |
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2.6 |
For the
comfort of others, do not bring items
on board the buses that may offend others,
eg durians, pets. |
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2.7 |
Buses are
not allowed to perform boarding/alighting
activities outside of bus stops. Do not
attempt to board or alight from buses
at traffic junctions or pedestrian crossings. |
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3.
Getting on the bus
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3.1 |
If payment
is by cash, have exact fare ready. If
payment is by Ez-link card, ensure that
there is sufficient value in the card.
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3.2 |
Queue up
and board in an orderly manner. |
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3.3 |
For your
own convenience, do not carry big luggage
onto the bus. |
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3.4 |
Board the
bus in an orderly manner. |
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3.5 |
For your
own safety, do not board at the last minute
or from the exit doors. |
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3.6 |
Do not
board the bus from the exit door. |
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3.7 |
Hold on
firmly to the handrails or stanchion poles
when boarding the bus/when paying bus
fare. |
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4. While on the bus
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4.1 |
If payment
is by Bus Concession Pass - Tap your concession
card on the card readers, then voluntarily
show it to Bus Captain. Remember to tap
your card at the exit readers when you
alight from the bus. If there are multiple
beeps upon tapping at the card readers,
please follow the instructions displayed
on the readers. |
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4.2 |
If paying
by cash, tell the bus captain your fare.
You may refer to the fare table at the
farebox. |
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4.3 |
For cash
payment, retain your ticket for checks
by inspectors. When a passenger does not
pay the correct fare, he is liable to
pay the full fare commencing from the
expiry point of the first ticket to the
point where he is alighting. |
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4.4 |
If paying
by Ez-link card, tap on entry reader and
listen for single beep. Tap again if multiple
beeps are heard or use the other reader.
If multiple beeps are heard again, it
could be due to your card having a low
remaining stored value. In this instance,
please purchase a cash ticket. |
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4.5 |
For your
own safety, hold on firmly to the handrails
or stanchion poles when standing in the
bus. |
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4.6 |
Offer your
seat to the elderly, the disabled, those
travelling with young children or those
more in need of a seat. |
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4.7 |
Do not
stand on the stairs leading to the upper
deck. |
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4.8 |
No standing
on the upper deck. |
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4.9 |
Move quickly
to your seat or to the rear to allow other
passengers to board. |
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4.10 |
Do not
smoke, eat, drink or litter in the bus.
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4.11 |
(For non
air-con buses) Help to shut the windows
if it rains. |
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4.12 |
Do not
stand on the door steps or near the Ez-link
card readers. |
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4.13 |
Do not
vandalise the bus. |
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4.14 |
Report
any unusual incidents to the Bus Captain.
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4.15 |
If there's
a need to change seat, wait for the bus
to stop first before doing so. |
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4.16 |
When approached
by a traffic inspector, hand your Ez-link
card, concession pass or cash ticket to
inspector voluntarily for checking. |
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5. Getting off the
bus
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5.1 |
Press bell
and proceed to exit door in advance to
alight. |
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5.2 |
Avoid alighting
from the front door, as it will obstruct
boarding customers. |
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5.3 |
Check
to see if you have left anything behind. |
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5.4 |
If paying
by Ez-link card, tap the card only after
the door has opened at your alighting
stop. |
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5.5 |
Do not
attempt to alight at the last minute. |
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5.6 |
Hold on
firmly to the handrails or stanchion poles
while waiting to alight. Do not use the
Ez-link card readers as a support. |
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5.7 |
If you
forget to tap your Ez-link card on alighting,
for your own safety, do not attempt to
re-board from the exit door to tap your
card. Proceed to any Transit Link ticketing
office to make a claims. |
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5.8 |
If you
have left your belongings on board the
bus, you may call our Customer Relations
Centre at 1-800-287-2727 to make a Lost
and Found report. |
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