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Safety Tips
 
 
At the faregate
In the train
Service disruption
Evacuation from a train


At the faregate
Wide faregates make entry and exit easier for a safe and comfortable start and end to your journey.





• Tap your fare card on the card reader mounted on top of the faregate and proceed through when the green light comes on.
On the escalator
All the NEL stations have escalators from the street to the concourse level and from the concourse to platform level. The escalators have an energy saving feature whereby they only gather speed when in use.
• Always hold onto the handrails.

• Do not block the escalator landing.

• Give way to other commuters by keeping left when on the escalator.

• Stand clear of the escalator step edges and sides as marked by the yellow line.

• In an emergency, the escalator can be stopped by pressing the emergency stop button at the ends or in the middle of the escalator.

• Never sit or play on the escalator.
In the lift
The design of NEL takes into consideration the safety and convenience of commuters
who are less mobile. All stations have lift access from the street to the platform level.
• Do not rush into the lift when doors are closing.

• Please show consideration to other passengers who are less mobile.

• In an emergency, please press the emergency bell button for assistance. You can also speak to our staff through the intercom unit.
On the platform
NEL features the first "tactile flooring" in Singapore's MRT stations.This special flooring
is designed to help the visually impaired find their way in the stations.
• Keep clear of the escalator and staircase landing area.

• Stand to the side of the doors and let alighting passengers get off first.

• Mind the gap between the train and the platform.

• Do not lean your body or place your hands on the platform screen doors to avoid being caught when the doors slide open or close.

• Hold on to your balloons tightly. If they get caught in the overhead power lines, they can cause a power trip and bring train services to a halt.

• Do not rush into the train when the doors are closing.

• Fire extinguishers are available for use in emergencies.

• Use the Fire Phone to speak to our staff at the Passenger Service Centre during emergencies.

• In an emergency, press the Emergency Train Stop (ETS) button located at alternate pillars on the platform. When the ETS is pressed, the approaching train will stop. If the train is already at the station, it will not move off. To avoid unnecessary train delay, please use the ETS only in emergencies.

In the train
NEL features one of the most advanced passenger trains.Though fully automated, it is not unmanned. In-train activities are monitored by the staff in the Operations Control Centre. There are also roving Customer Service Officers
to provide assistance.
• Keep your hands away from the doors to avoid being caught when the doors are opening or closing.

• Be careful with your bag straps, umbrellas and other personal belongings when boarding and alighting from the trains.

• Please hold on to the grab poles and hand-straps at all times.

• Do not run or play in the train.

• Fire extinguishers are available for emergency use.
• Do not lean against the emergency exit door at the ends of the train.

• If there is an emergency, you can talk to our staff by pushing the Emergency Call button located at alternate doors of the train. If the Emergency Call button is pressed while the train is at the platform, it will not move off. If the train ismoving between stations, it will come to a stop at the next station. As such, use the Emergency Call button only in emergencies to avoid unnecessary train delay.

• Move away from the train doors to allow others to enter and exit the train

• Do give up your seat to someone who needs it more.
Door Unlock Handle
This is located at the top of the Emergency Communications Unit. During an emergency, when evacuation takes place at the station, operate the door unlock handle to open the door from inside the train.

CCTVs
There are Closed-Circuit TV cameras located throughout every NEL station and also in each carriage of all NEL trains. The CCTVs allow our staff to monitor what is happening in the stations and inside the trains and respond to situations.

Emergency Exit Door
• Every NEL train has an Emergency Exit Door at each end of the train.

• Never activate the emergency exit doors unless an emergency arises or if directed by our staff.

• In the event of an emergency detrainment into the tunnel, only exit the train via the emergency exit doors
at both ends of the train. Do not force open the train doors and attempt to jump onto the tracks.

Service disruption
In the event of a service disruption and the train has to be stopped for a period of time:

• Do not panic. Take care of children and elderly passengers traveling with you.

• Stay calm. The emergency light and ventilation fans will remain on.

• Do not force open the door or attempt to jump off the train.

• Listen carefully to the in-train public address announcements. Follow the instructions given by our staff.

• Use the Emergency Call button to inform our staff of any emergency in the train.

• If necessary, shuttle bus services will be provided at bus stops near the NEL stations.

Evacuation from a train
If a problem develops while a train is between two stations, the train will be brought to the nearest station so that passengers can get off the train. However, if an evacuation is necessary while the train is between two stations:

• Listen carefully to the in-train public address announcements. Follow the instructions given by our staff.

• Stay calm. The emergency light and ventilation fans will remain on.

• Do not panic. Take care of children and elderly passengers travelling with you.

• Do not force open the door or attempt to jump off the train.

• Use the Emergency Call button to inform our staff of any emergency in the train.

• Walk to the emergency exits at either end of the train as directed by our staff.

• Go down the emergency exit ramp and walk between the tracks as our staff guide you to the nearest station. Follow the directional signs along the tunnel wall.

• Use the staircase at each end of the platform to enter the station.

 
 
 
 
 
 
 
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