| Over the years, SBS Transit
has won many national awards that recognise our
service excellence, commitment in staff training
and development. They are: |
| The Singapore Quality Class
(SQC) Programme was implemented by SPRING
Singapore to assist organisations in their
journey to world-class business excellence. It
provides organisations a framework that is based
on widely accepted international models for
achieving business excellence. Our Company has
been admitted to SQC since 1998. |
| |
| ISO 9001 is an international
reference for quality management requirements.
ISO 9001 is primarily concerned with the
organization's structure for managing its
processes or activities to fulfill: |
- the customer's quality requirements, and
- applicable regulatory requirements, while
aiming to
- enhance customer satisfaction, and
- achieve continual improvement of its
performance in pursuit of these objectives.
|
| We have been ISO certified
since year
2001. |
|
| |
| We have attained the People
Developer Standard (PDS) in Mar, 1999,
enhancements have been continuously made to our
entire training framework, approach and
methodology, with the fundamental goal to ensure
all our training efforts contribute meaningfully
to the Company's business goals. |
| In particular, we have adopted
the PDS framework to strengthen our learning
needs identification and evaluation processes.
This had led us to the introduction of specific
programmes and interventions that are targeted
to improve our key business KPIs in safety and
customer
service. |
|
| |
| We are committed towards
promoting and facilitating a healthy lifestyle
amongst its employees. A Workplace Health
Promotion (WHP) committee is in place to take
care of various aspects of staff wellness. For
its efforts, SBS Transit was awarded Bronze for
the Singapore Health Award in 2004. In 2005, it
went one better by achieving Silver. |
| |
| Launched in 1994, the
Excellent Service Award or EXSA is a national
award that recognises individuals who have
delivered outstanding service. It seeks to
develop service models for staff to emulate,
create service champions and professionalise
services. The Excellent Service Award is
conferred at four levels: Silver, Gold, Star and
SuperStar Award. Since year 1998, a total of
3836 of our employees have won the Award. The
breakdown is as follows: |
| Year |
1998 |
1999 |
2000 |
2001 |
2002 |
2003 |
2004 |
2005 |
2006 |
2007 |
| Total |
18 |
52 |
122 |
173 |
109 |
79 |
237 |
538 |
985 |
1523 |
|
| In 1999, 2000, 2005, 2006 and 2007,
our staff won the most prestigious individual
award, SuperStar Award in the Land Transport
category. |
|
| |
| The National Courtesy Award –
Transport Gold seeks to encourage the frontline
staff and drivers in the public transport
industry to provide courteous service to
commuters. It is organised by the public
transport companies and associations with the
support of Singapore Kindness Movement, Traffic
Police and Land Transport Authority. Since year
2001, a total of 159 of our employees have won
the
Award. |
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