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WAB services and the accessible bus stops to PIWs. |
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Service 2 |
All the bus stops along Service 2 are accessible except these 4 bus stops.
- 83031 Sims Avenue East – Kembangan Station
- 84061 New Upper Changi Road – The Tanamera Condominium
- 85091 New Upper Changi Road – Tanah Merah Station
- 97011 Upper Changi Road North – The Japanese School
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Service 3 |
All the bus stops along Service 3 are accessible except these 9 bus stops.
- 77021 Pasir Ris Drive 1 – Opposite Blk 571
- 65071 Punggol Road – Opposite Blk 103A
- 65269 Punggol Central – Blk 162B
- 65279 Punggol Central – Between Blks 187/188
- 65221 Punggol Central – Opposite Blk 293
- 65281 Punggol Central – Punggol Sec Sch
- 65271 Punggol Central – Opposite Blk 188
- 65261 Punggol Central – Blk 649
- 65079 Punggol Road – Blk 102C
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Service 7 |
All the bus stops of Service 7 are accessible except these 2 bus stops.
- 09141 Napier Road– British Council
- 83062 Sims Avenue East – Kembangan Station
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Service 12 |
All the bus stops along Service 12 are accessible except these 2 bus stops.
- 96029 Upper Changi Road East – Expo Halls 1/2/3
- 85099 New Upper Changi Road – Tanah Merah Station
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Service 13 |
All the bus stops along Service 13 are accessible except these 6 bus stops.
- 66061 Braddell Rd – After Braddell Flyover
- 83309 Still Rd – After Still Lane
- 81069 Geylang Rd – Opposite Lor 39 Geylang
- 80089 Geylang Rd – Before Lor 18 Geylang
- 80069 Geylang Rd – Opposite Mohd Salleh Mosque
- 66069 Braddell Rd – Before Braddell Flyover
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Service 14 |
All the bus stops along Service 14 are accessible except these 7 bus stops.
- 84061 New Upper Changi Road – The Tanamera Condominium
- 18041 AYE – Normanton Park
- 18101 Buona Vista Flyover – PSB Science Park Building
- 18109 Buona Vista Flyover – Opposite PSB Science Park Building
- 13051 River Valley Road – Opposite Valley Point Condominium
- 13141 Hoot Kiam Road – After Zion Full Gospel Church
- 13191 Paterson Road – Paterson Lodge
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Service 15 |
All the bus stops along Service 15 are accessible except these 3 bus stops.
- 77139 Pasir Ris St 52 – Blk 582
- 83121 Telok Kurau Rd – Before Lor k Telok Kurau
- 77131 Pasir Ris St 52 – Blk 502
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Service 21 |
All the bus stops along Service 21 are accessible except these 7 bus stops.
- 50211 Balestier Road – Opposite Balestier Point
- 50169 Balestier Road – After Irrawaddy Road
- 80069 Geylang Road – Opposite Mohd Salleh Mosque
- 81049 Geylang Road – After Lorong 34 Geylang
- 81069 Geylang Road – Opposite Lorong 39 Geylang
- 07231 Kitchener Road – Before Tai Hoe Hotel
- 07221 Serangoon Road – Sri Vadapathirak Temple
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Service 27 |
All the bus stops along Service 27 are accessible except 1 bus stop.
- 75279 Tampines Avenue 9 – Opposite Blk 721
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Service 34 |
All the bus stops along Service 34 are accessible except these 5 bus stops.
- 65221 Punggol Central – Opposite Blk 293
- 65089 Punggol Road – Opposite Blk 296
- 65079 Punggol Road – Blk 102C
- 65071 Punggol Road – Opposite Blk 103A
- 65081 Punggol Road – Opposite Blk 199C
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Service 36 |
All the bus stops along Service 36 are accessible except 1 bus stop.
- 02161 Temasek Ave – Opposite Millenia Tower
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Service 51 |
All the bus stops along Service 51 are accessible except these 3 bus stops.
- 16019 Pasir Panjang Road – Haw Par Villa
- 15229 Pasir Panjang Road – Opposite Redwood West
- 06189 Havelock Road – Central Square
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Service 52 |
All the bus stops along Service 52 are accessible except these 7 bus stops.
- 53361 Sin Ming Ave – Blk 454
- 12109 Clementi Rd – Opposite Ngee Ann Poly
- 28319 Jurong East Central – Blk 207
- 12071 Clementi Rd – Blk 116
- 12091 Clementi Rd – Sim HQ
- 40261 Lornie Rd – LP 52
- 53369 Sin Ming Ave – Opp Blk 454
*LP means lamp post
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Service 53 |
All the bus stops along Service 53 are accessible except 1 bus stop.
- 77021 Pasir Ris Drive 1 – Opposite Blk 571
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Service 54 |
All the bus stops along Service 54 are accessible except these 4 bus stops.
- 13101 River Valley Rd – Opposite Mohd Sultan Rd
- 40189 Scotts Rd – Newton Stn
- 53141 Marymount Rd – Opposite Whitley Sec Sch
- 40181 Scotts Rd – Newton Stn
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Service 57 |
All the bus stops along Service 57 are accessible except these 3 bus stops.
- 14211 Depot Rd – ISS International School
- 07551 Rochor Rd – Fu Lu Shou Complex
- 52339 Toa Payoh Lor 6 – Blk 32
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Service 64 |
All the bus stops along Service 64 are accessible except these 5 bus stops.
- 07221 Serangoon Road – Sri Vadapathirak Temple
- 80249 Sims Place – Blk 49 Mkt/FC
- 80231 Sims Drive – Blk 59
- 80239 Sims Drive – Opposite Blk 59
- 80229 Sims Drive – Blk 45
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Service 72 |
All the bus stops along Service 72 are accessible except these 6 bus stops.
- 73021 Tampines Road – LP 223R12
- 74011 Tampines Road – Opposite LP 223R29
- 75279 Tampines Avenue 9 – Opposite Blk 721
- 74019 Tampines Road – LP 223R27
- 73039 Tampines Road – Opposite LP 223R21
- 73029 Tampines Road – Opposite LP 223R10
*LP means lamp post
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Service 76 |
All the bus stops along Service 76 are accessible except these 6 bus stops.
- 55159 Ang Mo Kio Avenue 9 – Opposite Ang Mo Kio Community Hospital
- 54209 Ang Mo Kio Avenue 4 – Between Blks 152/155
- 63141 Boundary Road – Blk 209
- 54181 Ang Mo Kio Avenue 4 – Blk 258
- 54201 Ang Mo Kio Avenue 4 – Opposite Blk 155
- 55141 Ang Mo Kio Avenue 4 – Opposite Blk 622
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Service 80 |
All the bus stops of Service 80 are accessible except 1 bus stop.
- 62031 Upper Paya Lebar Road – How Sun Park
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Service 123 |
All the bus stops along Service 123 are accessible except these 3 bus stops.
- 06051 Tiong Bahru Road – Blk 55
- 14039 Lower Delta Road – CHIJ St Theresa’s
- 09141 Napier Road – British Council
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Service 130 |
All the bus stops along Service 130 are accessible except these 6 bus stops.
- 53209 Sin Ming Drive – SEMAC
- 50211 Balestier Road – Opposite Balestier Point
- 50221 Balestier Road – Opposite Balestier Towers
- 07231 Kitchener Road – Before Tai Hoe Hotel
- 07221 Serangoon Road – Sri Vadapathirak Temple
- 51031 Thomson Road – S'pore Polo Club
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Service 142 |
All the bus stops along Service 142 are accessible except these 2 bus stops.
- 61101 Potong Pasir Avenue 1 – Blk 120
- 60181 Serangoon Road – After Moonstone Lane
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Service 143 |
All the bus stops along Service 143 are accessible except these 4 bus stops.
- 40189 Scotts Road – Newton Station
- 06189 Havelock Road – Central Square
- 10391 Kg Bahru Road – Opposite Melati Blk 2
- 40181 Scotts Road – Newton Station
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Service 147 |
All the bus stops along Service 147 are accessible to PIWs except 1 bus stop.
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Service 174 |
All the bus stops along Service 174 are accessible except these 20 bus stops.
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28169 Jurong Road – After Hong Kah Flyover
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28159 Jurong Road – After Hong Kah Circle
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28149 Jurong Road – Before Track 22
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28139 Jurong Road – After Track 22
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28129 Jurong Road – After Track 18
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28119 Jurong Road – Before Bukit Batok Road
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43199 Bukit Batok East Ave 6 – Church of St Mary
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42179 Jalan Jurong Kechil – Opposite Rainbow Gardens
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42059 Dunearn Road – After Rifle Range Road
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06031 Chin Swee Road – Opposite Blk 13
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06189 Havelock Road – Central Square
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09141 Napier Road – British Council
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11101 Farrer Road – Farrer Road Market
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42021 Bukit Timah Road – After Maple Ave
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28111 Jurong Road – After Bukit Batok Road
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28121 Jurong Road – Opposite Track 18
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28131 Jurong Road – Before Track 22
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28141 Jurong Road – After Track 22
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28151 Jurong Road – Before Hong Kah Circle
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28161 Jurong Road – Before Hong Kah Flyover
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Service 183 |
All the bus stops along Service 183 are accessible except 1 bus stop.
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Service 185 |
All the bus stops along Service 185 are accessible except 1 bus stop.
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Service 196 |
All the bus stops along Service 196 are accessible except these 3 bus stops.
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Service 198 |
All the bus stops along Service 198 are accessible except these 5 bus stops.
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Service 199 |
All the bus stops along Service 199 are accessible except these 2 bus stops.
- 27181 Nanyang Avenue – PUB Sub–Station
- 27189 Nanyang Avenue – Opposite PUB Sub–Station
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Service 232 |
All the bus stops along Service 232 are accessible except 1 bus stop.
- 52359 Lorong 6 Toa Payoh – Blk 52
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Service 268 |
All the bus stops along Service 268 are accessible except these 6 bus stops.
- 55159 Ang Mo Kio Avenue 9 – Opposite Ang Mo Kio Community Hospital
- 54209 Ang Mo Kio Avenue 4 – Between Blks 152/155
- 54201 Ang Mo Kio Avenue 4 – Opposite Blk 155
- 55141 Ang Mo Kio Avenue 4 – Opposite Blk 622
- 54181 Ang Mo Kio Avenue 4 – Blk 258
- 55231 Ang Mo Kio Street 63 – Opposite SBST East District
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Service 291 |
All the bus stops along Service 291 are accessible to PIWs.
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Service 293 |
All the bus stops along Service 293 are accessible to PIWs.
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Service 333 |
All the bus stops along Service 333 are accessible to PIWs.
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Service 358 |
All the bus stops along Service 358 are accessible except these 3 bus stops.
- 78169 Pasir Ris Drive 4 – Opposite Blk 216
- 78159 Pasir Ris Drive 4 – Opposite Blk 230
- 78241 Pasir Ris Street 41 – Between Blks 453/454
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Service 410 |
All the bus stops along Service 410 are accessible except these 2 bus stops.
- 53361 Sin Ming Avenue – Blk 454
- 53369 Sin Ming Avenue – Opposite Blk 454
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I. Deployment / Operations of WABs |
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Why was Service 21 selected as the first WAB service?
We selected Service 21 in close consultation with the LTA and VWOs. The route runs past the Handicaps Welfare Association in Whampoa and this is important as it will serve and benefit passengers in wheelchairs (PIWs) who visit the Association frequently. It also bypasses hospitals like Thomson Medical Centre, Tan Tock Seng Hospital, HMI Balestier Hospital, Ren Ci Hospital (Moulmein), Kwong Wai Shiu Hospital and Pasir Ris Polyclinic. In addition, the service also provides connection to major housing estates, such as Pasir Ris, Tampines, Bedok, St Michael’s, as well as MRT Stations, like Boon Keng, Farrer Park, Pasir Ris, Eunos, Kallang.
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How many new WABs will be introduced?
In 2008, we invested S$147 million to purchase 400 new buses that continue to adopt a low floor and wheelchair-friendly design. In 2009, we ordered another 350 new buses at a cost of S$159 million.
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How many WAB services were introduced in 2008 and 2009?
10 WAB services have been introduced in 2008 while 8 respective new WAB services have been introduced on 26 October 2009 and 03 December 2009.
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What other services will be deployed with WABs?
The deployment of next batch of WABs will be done in consultation with LTA and the VWOs.
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How long does it take for all your existing buses to be replaced with WABs?
Half of our fleet will be WABs in 2010.
The entire fleet will be wheelchair accessible by 2023.
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Can a WAB accommodate all types of wheelchairs?
All wheelchairs, manual or motorised, will be allowed on board if they are within the dimensions of 70 cm in width and 120 cm in length.
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How should PIWs position themselves after boarding?
For safety reasons, they should be in a rear-facing position in the dedicated wheelchair lot, with their backs against the backrest. Once this is done, they should lock the wheels of their wheelchairs.
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What is the role of the BC? What are BCs expected to do whenever there is wheelchair bound commuter taking the bus?
(a) To stop the bus closer to the kerb on seeing a PIW at bus stop
(b) After boarding and alighting activities for other commuters, BC gets off and deploys the ramp at the exit door for the PIW to board
(c) Once passenger in the wheelchair is in position, BC may help the passenger tap his ez-link card or slot the fare into the coin box required.
(d) To stow the ramp to original position and continue the journey
(e) BC will render assistance to the passenger when necessary
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What kind of training have BCs of WAB services undergone?
All BCs of WAB services have been trained to operate the ramp and assist PIWs to board and alight WABs.
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Will the driver be helping the wheelchair-user to board and alight from the bus?
BC will render assistance when required.
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What if it is raining, will your bus captain still come out to deploy and stow the wheelchair ramp for PIWs?
Yes, our bus captains will still have to assist the PIWs in their boarding and alighting activities by deploying and stowing the ramp regardless of rain or shine.
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II. Issues and Impact |
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Can PIWs board WABs serving non-wheelchair accessible routes?
Not all wheelchair-accessible buses are able to ferry wheelchair-bound persons at this point because the ground infrastructure is not always ready, making it dangerous for wheelchair-bound persons to board or alight. If a route is not a designated wheelchair-accessible bus route, it is likely that many bus stops along the way are not wheelchair-friendly. Hence, if a wheelchair-bound person boards at a bus stop, and alights at another that is not wheelchair-accessible, for instance, one where the kerb is lower than required, the bus ramp that is deployed will now slant at a much deeper angle. This could cause the wheelchair-bound person to fall forward. Alternatively, the bus stop could be one with steps/narrow passageways - both of which make it impossible for the wheelchair-bound passenger to manoeuvre his/her way through. It is for these safety reasons that we do not allow wheelchair-bound persons to board non-wheelchair-accessible bus (WAB) routes, even if the bus is a wheelchair-friendly one.
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Are folded wheelchairs allowed on a WAB?
Folded wheelchairs are also not allowed on non-WAB designated bus services. While commuters may say that they are physically strong enough to board and alight on their own, our staff would not be in a position to assess and make exceptions. It could be dangerous should the person suddenly feel weak and would need to alight using a wheelchair but the infrastructure at the bus stop is not ready. In addition, Bus Captains plying non-WAB designated routes are also not trained to deploy the ramps.
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How do commuters obtain information on the estimated arrival time of WAB?
Schedules of WAB services are available on our website. Bus arrival information can also be obtained using iris NextBus, where WAB buses will be indicated.
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How will WAB affect the arrival times of the normal service?
The overall frequency of WAB services will remain unchanged. It is however very likely that whenever there is PIW using WAB, since boarding and alighting activities need more time, there will be a likelihood of buses catching up with one another or bus schedule delay since boarding and alighting activities need more time. We appeal for patience and tolerance from all customers.
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What if the PIW cannot board the bus that comes along because it is too crowded?
We appeal to the other commuters to move to the rear and make way for the PIW as far as possible. We are confident that Singaporeans are considerate and will make space to accommodate one PIW.
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What if more than one passenger in wheelchairs wants to board the same WAB?
More than one passenger in wheelchair can board a WAB on condition that the bus has sufficient wheelchair lots. Some WABs have one lot, others two. For safety reason, we seek the understanding of the second passenger in wheelchair to wait for the next WAB if there is only one wheelchair lot available. This is in line with what is practiced in many countries such as Metroline, Westbus, KMB.
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What is the exact location the PIW is advised to wait for the bus at the bus stop? Is the said spot sheltered?
The bus captain of the WAB will stop the bus close to the position of the PIW when he sees the person flagging for the bus. We have also worked together with LTA and VWOs on a suitable spot at the bus interchange queue head. As for bus stops, PIW should wait for a bus within the sheltered area.
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What is the estimated time required for PIW to board / alight WAB?
The whole process will take a couple of minutes as our bus captains will have to board and alight other commuters first before attending to the PIW. Other commuters will then have to wait for the PIW to board and pay, park the wheelchair, and then stow the ramp. It may take longer time if the bus is crowded. This will undoubtedly result in bus schedule delay.
Therefore, we would like to appeal to the other commuters who are affected by the boarding / alighting of PIW, or onboard other buses behind the WAB, to be understanding.
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What if the ramp is faulty?
Based on the experience of overseas operators, the frequency of manual ramp failing is much lower as compared to automatic ramp. Nevertheless, steps / procedures have been put in place for our bus captains to deal with failure of manual ramp such as arranging for the PIW to take the next WAB.
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Can commuters with pram/trolley use the ramp?
No, the ramp is catered specifically for the needs of passengers in wheelchairs.
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Can other passengers help to operate the ramp?
As it requires some familiarisation to operate the ramp, we would prefer other commuters to help push the wheelchair onto the bus and position them in the designated area. Later, we might embark on a campaign to educate other commuters to operate the ramp to minimise delay.
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LTA’s ANSWERS |
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III. Public Education Programme |
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What is the public education programme you will be introducing?
We have been working with LTA and VWOs on the public education programme for the launch of WABs. The VWOs will brief their members on the use and taking of WABs as well as the dissemination of timetable information on their websites/collaterals. After the unveiling of the prototype of WAB, we also displayed our WAB at the ‘Come and Play Day’, organised by Singapore Disability Sports Council for passengers in wheelchairs to get a first-hand experience.
With the launch of the WABs, we are putting up posters in all buses of Service 21 as well as at all bus stops of Service 21 and the bus interchange and terminal at both ends. There will also be wrap around messages on 10 of our WABs. In addition, we are printing brochures for the VWOs explaining how to board and alight on WABs.
WAB leaflet
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