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WAB services and the accessible bus stops to PIWs. |
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Service 2 |
All the bus stops along Service 2 are accessible except these 4 bus stops
- B05 Sims Avenue East - Kembangan Station
- B11 New Upper Changi Road - The Tanamera Condominium
- B13 New Upper Changi Road - Tanah Merah Station
- B01 Upper Changi Road North - The Japanese School
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Service 7 |
All the bus stops of Service 7 are accessible except for 2 bus stops
- B01 Napier Road- British Council
- B05 Sims Avenue East - Kembangan Station
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Service 12 |
All the bus stops along Service 12 are accessible except these 2 bus stops.
- B06 Upper Changi Road East - Expo Halls 1/2/3
- B13 New Upper Changi Road - Tanah Merah Station
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Service 14 |
All the bus stops along Service 14 are accessible except these 7 bus stops.
- B11 New Upper Changi Road - The Tanamera Condominium
- B02 AYE - Normanton Park
- B01 Buona Vista Flyover - PSB Science Park Building
- B02 Buona Vista Flyover - Opposite PSB Science Park Building
- B16 River Valley Road - Opposite Valley Point Condominium
- B01 Hoot Kiam Road - After Zion Full Gospel Church
- B01 Paterson Road - Paterson Lodge
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Service 21 |
All the bus stops along Service 21 are accessible except these 7 bus stops.
- B08 Balestier Road - Opposite Balestier Point
- B17 Balestier Road - After Irrawaddy Road
- B06 Geylang Road - Opposite Mohd Salleh Mosque
- B12 Geylang Road - After Lorong 34 Geylang
- B14 Geylang Road - Opposite Lorong 39 Geylang
- B03 Kitchener Road - Before Tai Hoe Hotel
- B07 Serangoon Road - Sri Vadapathirak Temple
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Service 51 |
All the bus stops along Service 51 are accessible except these 3 bus stops.
- B18 Pasir Panjang Road - Haw Par Villa
- B14 Pasir Panjang Road - Opposite Redwood West
- B02 Havelock Road - Central Square
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Service 64 |
All the bus stops along Service 64 are accessible except these 5 bus stops
- B07 Serangoon Road - Sri Vadapathirak Temple
- B01 Sims Place - Blk 49 Mkt/FC
- B01 Sims Drive - Blk 59
- B02 Sims Drive - Opposite Blk 59
- B04 Sims Drive - Blk 45
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Service 72 |
All the bus stops along Service 72 are accessible except these 5 bus stops.
- B25 Tampines Road - LP 223R12
- B29 Tampines Road - Opposite LP 223R29
- B30 Tampines Road - LP 223R27
- B28 Tampines Road - Opposite LP 223R21
- B26 Tampines Road - Opposite LP 223R10
*LP means lamp post
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Service 76 |
All the bus stops along Service 76 are accessible except these 6 bus stops.
- B06 Ang Mo Kio Avenue 9 - Opposite Ang Mo Kio Community Hospital
- B06 Ang Mo Kio Avenue 4 - Between Blks 152/155
- B01 Boundary Road - Blk 209
- B01 Ang Mo Kio Avenue 4 - Blk 258
- B05 Ang Mo Kio Avenue 4 - Opposite Blk 155
- B09 Ang Mo Kio Avenue 4 - Opposite Blk 622
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Service 80 |
All the bus stops of Service 80 are accessible except for 1 bus stop
- B11 Upper Paya Lebar Road - How Sun Park
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Service 123 |
All the bus stops along Service 123 are accessible except these 3 bus stops
- B01 Tiong Bahru Road - Blk 55
- B08 Lower Delta Road - CHIJ St Theresa’s
- B01 Napier Road - British Council
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Service 130 |
All the bus stops along Service 130 are accessible except these 6 bus stops
- B04 Sin Ming Drive - SEMAC
- B08 Balestier Road - Opposite Balestier Point
- B06 Balestier Road - Opposite Balestier Towers
- B03 Kitchener Road - Before Tai Hoe Hotel
- B07 Serangoon Road - Sri Vadapathirak Temple
- B15 Thomson Road - S'pore Polo Club
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Service 143 |
All the bus stops along Service 143 are accessible except these 4 bus stops
- B02 Scotts Road - Newton Station
- B02 Havelock Road - Central Square
- B04 Kg Bahru Road - Opposite Melati Blk 2
- B01 Scotts Road - Newton Station
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Service 147 |
All the bus stops along Service 147 are accessible to PIWs except 1 bus stop.
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Service 174 |
All the bus stops along Service 174 are accessible except these 20 bus stops.
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B12 Jurong Road - After Hong Kah Flyover
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B10 Jurong Road - After Hong Kah Circle
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B08 Jurong Road - Before Track 22
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B06 Jurong Road - After Track 22
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B04 Jurong Road - After Track 18
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B02 Jurong Road - Before Bukit Batok Road
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B04 Bukit Batok East Ave 6 - Church of St Mary
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B06 Jalan Jurong Kechil - Opposite Rainbow Gardens
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B34 Dunearn Road - After Rifle Range Road
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B02 Chin Swee Road - Opposite Blk 13
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B02 Havelock Road - Central Square
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B01 Napier Road - British Council
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B09 Farrer Road - Farrer Road Market
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B37 Bukit Timah Road - After Maple Ave
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B01 Jurong Road - After Bukit Batok Road
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B03 Jurong Road - Opposite Track 18
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B05 Jurong Road - Before Track 22
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B07 Jurong Road - After Track 22
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B09 Jurong Road - Before Hong Kah Circle
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B11 Jurong Road - Before Hong Kah Flyover
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Service 183 |
All the bus stops along Service 183 are accessible to PIWs.
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Service 185 |
All the bus stops along Service 185 are accessible except these 1 bus stop.
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Service 196 |
All the bus stops along Service 196 are accessible except these 3 bus stops.
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Service 198 |
All the bus stops along Service 198 are accessible except these 5 bus stops.
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Service 199 |
All the bus stops along Service 199 are accessible except these 2 bus stops
- B04 Nanyang Avenue - PUB Sub-Station
- B05 Nanyang Avenue - Opposite PUB Sub-Station
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Service 232 |
All the bus stops along Service 232 are accessible except 1 bus stop
- B10 Lorong 6 Toa Payoh - Blk 52
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Service 268 |
All the bus stops along Service 268 are accessible except these 6 bus stops
- B06 Ang Mo Kio Avenue 9 - Opposite Ang Mo Kio Community Hospital
- B06 Ang Mo Kio Avenue 4 - Between Blks 152/155
- B05 Ang Mo Kio Avenue 4 - Opposite Blk 155
- B09 Ang Mo Kio Avenue 4 - Opposite Blk 622
- B01 Ang Mo Kio Avenue 4 - Blk 258
- B02 Ang Mo Kio Street 63 - Opposite SBST East District
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I. Deployment / Operations of WABs |
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Why was Service 21 selected as the first WAB service?
We selected Service 21 in close consultation with the LTA and VWOs. The route runs past the Handicaps Welfare Association in Whampoa and this is important as it will serve and benefit passengers in wheelchairs (PIWs) who visit the Association frequently. It also bypasses hospitals like Thomson Medical Centre, Tan Tock Seng Hospital, HMI Balestier Hospital, Ren Ci Hospital (Moulmein), Kwong Wai Shiu Hospital and Pasir Ris Polyclinic. In addition, the service also provides connection to major housing estates, such as Pasir Ris, Tampines, Bedok, St Michael’s, as well as MRT Stations, like Boon Keng, Farrer Park, Pasir Ris, Eunos, Kallang.
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How many new WABs will be introduced?
We invested S$147 million to purchase 400 new buses that continue to adopt a low floor and wheelchair-friendly design.
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How many WAB services were introduced in 2008?
10 WAB services have been introduced in 2008.
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What other services will be deployed with WABs?
The deployment of next batch of WABs will be done in consultation with LTA and the VWOs.
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How long does it take for all your existing buses to be replaced with WABs?
It is estimated that nearly half of our fleet will be WABs in six years’ time. (i.e. Year 2012)
All our buses can expect to be wheelchair accessible by 2023.
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What is the role of the BC? What are BCs expected to do whenever there is wheelchair bound commuter taking the bus?
(a) To stop the bus closer to the kerb on seeing a PIW at bus stop
(b) After boarding and alighting activities for other commuters, BC gets off and deploys the ramp at the exit door for the PIW to board
(c) Once passenger in the wheelchair is in position, BC may help the passenger tap his ez-link card or slot the fare into the coin box required.
(d) To stow the ramp to original position and continue the journey
(e) BC will render assistance to the passenger when necessary
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What kind of training have BCs of WAB services undergone?
All BCs of WAB services have been trained to operate the ramp and assist PIWs to board and alight WABs.
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Will the driver be helping the wheelchair-user to board and alight from the bus?
BC will render assistance when required.
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What if it is raining, will your bus captain still come out to deploy and stow the wheelchair ramp for PIWs?
Yes, our bus captains will still have to assist the PIWs in their boarding and alighting activities by deploying and stowing the ramp regardless of rain or shine.
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II. Issues and Impact |
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How do commuters obtain information on the estimated arrival time of WAB?
Schedules of WAB services are available on our website. Bus arrival information can also be obtained using iris NextBus, where WAB buses will be indicated.
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How will WAB affect the arrival times of the normal service?
The overall frequency of WAB services will remain unchanged. It is however very likely that whenever there is PIW using WAB, since boarding and alighting activities need more time, there will be a likelihood of buses catching up with one another or bus schedule delay since boarding and alighting activities need more time. We appeal for patience and tolerance from all customers.
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What if the PIW cannot board the bus that comes along because it is too crowded?
We appeal to the other commuters to move to the rear and make way for the PIW as far as possible. We are confident that Singaporeans are considerate and will make space to accommodate one PIW.
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What if more than one passenger in wheelchairs wants to board the same WAB?
More than one passenger in wheelchair can board a WAB on condition that the bus has sufficient wheelchair lots. Some WABs have one lot, others two. For safety reason, we seek the understanding of the second passenger in wheelchair to wait for the next WAB if there is only one wheelchair lot available. This is in line with what is practiced in many countries such as Metroline, Westbus, KMB.
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What is the exact location the PIW is advised to wait for the bus at the bus stop? Is the said spot sheltered?
The bus captain of the WAB will stop the bus close to the position of the PIW when he sees the person flagging for the bus. We have also worked together with LTA and VWOs on a suitable spot at the bus interchange queue head. As for bus stops, PIW should wait for a bus within the sheltered area.
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What is the estimated time required for PIW to board / alight WAB?
The whole process will take a couple of minutes as our bus captains will have to board and alight other commuters first before attending to the PIW. Other commuters will then have to wait for the PIW to board and pay, park the wheelchair, and then stow the ramp. It may take longer time if the bus is crowded. This will undoubtedly result in bus schedule delay.
Therefore, we would like to appeal to the other commuters who are affected by the boarding / alighting of PIW, or onboard other buses behind the WAB, to be understanding.
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What if the ramp is faulty?
Based on the experience of overseas operators, the frequency of manual ramp failing is much lower as compared to automatic ramp. Nevertheless, steps / procedures have been put in place for our bus captains to deal with failure of manual ramp such as arranging for the PIW to take the next WAB.
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Can commuters with pram/trolley use the ramp?
No, the ramp is catered specifically for the needs of passengers in wheelchairs.
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Can other passengers help to operate the ramp?
As it requires some familiarisation to operate the ramp, we would prefer other commuters to help push the wheelchair onto the bus and position them in the designated area. Later, we might embark on a campaign to educate other commuters to operate the ramp to minimise delay.
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LTA’s ANSWERS |
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III. Public Education Programme |
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What is the public education programme you will be introducing?
We have been working with LTA and VWOs on the public education programme for the launch of WABs. The VWOs will brief their members on the use and taking of WABs as well as the dissemination of timetable information on their websites/collaterals. After the unveiling of the prototype of WAB, we also displayed our WAB at the ‘Come and Play Day’, organised by Singapore Disability Sports Council for passengers in wheelchairs to get a first-hand experience.
With the launch of the WABs, we are putting up posters in all buses of Service 21 as well as at all bus stops of Service 21 and the bus interchange and terminal at both ends. There will also be wrap around messages on 10 of our WABs. In addition, we are printing brochures for the VWOs explaining how to board and alight on WABs.
WAB leaflet
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