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FAQ

NextBus - General
   
NextBus on the Web
 
   
NextBus on Smartphones
   
   
   
   
NextBus on Android
   
   
   
   
NextBus Blackberry phone
   
   
   
   
SBS Transit on the Mobile via iPhone
   
   
   
   
   
   
   
   
   
   
   
NextBus on the Mobile via SMS
   
Is the service available to postpaid and/ or prepaid (store-value card) mobile subscribers?
   
   
Is the service chargeable?
   
Will I be charged $0.05 if I send a query using the wrong SMS format?
   
What is the description in our bill when we are charged for NextBus service?
   
Will I be informed if there is a delay in the bus arrival?
 
Will I be informed if a bus service skip any of its bus stop(s) due to a temporary route diversion?
 
 
     
 

NextBus - General
What is NextBus?

NextBus is our SBS Transit app service and it offers bus arrival time estimation on a real time basis. You now have the convenience of knowing how many minutes away your bus is from your bus stop or how long more before the next bus departs from the bus interchange. NextBus is available on our website as well as via sms on mobile devices.

   
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How does NextBus predict bus arrival time?

All SBS Transit buses are equipped with global positioning devices that send location data to the LTA.

When "No current prediction" shows up instead, it means that the bus service is not operating at that point in time. Do check the operating details for the service to find out more.

NextBus provides commuters a convenient way to check the next bus arrival time at the office or at home before hitting the bus stops or on the go using portable devices with web access.

   
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Can we know if the next bus arriving is a wheelchair-accessible bus (WAB)?
Yes. The results will indicate '(WAB)' following the estimated time in minutes.
   
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NextBus on the Web
What are the requirements to use NextBus on the Web?
To enjoy this service, you would need to have internet access.
   
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Do I need to pay SBS Transit to access NextBus on the Web?
No. You do not need to pay SBS Transit to access NextBus, only the relevant internet access charges, if applicable.
   
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How can I save frequently queried bus service and number?
To save prefixed queries, you would need to register with us as a My NextBus user. You can click on "Add to My NextBus" when the results are displayed to save it as a shortcut link within your My NextBus page. You can save as many prefixed queries as you like.
   
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Can I personalise My NextBus to include bus interchanges or terminals?
No. NextBus departure feature is currently not available for My NextBus. Only NextBus arrival can be personalised for My NextBus.
   
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NextBus on Smartphones
How do I access Mobile?
To access Mobile, logon to http://mobileiris.sbstransit.com.sg
The overview of Mobile will be launched. Swipe the "Unlock" button from left to right to unlock.

Mobile allows you to find out the estimated arrival time of services with the Next Bus function. You can also do a search on the frequencies, arrival times and routes of all SBS Transit bus services. Journey Planner will also provide you information on getting to your destination via bus and/or MRT.

   
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Can all mobile phones access Mobile?
Only smartphones with compatible Operating Sytem(OS) can access Mobile.

Smartphones OS Version
iPhone IOS v4
HTC, Google Nexus One, Huawei, LG, Motorola, Samsung, Sony Erisson and ZTE Android
Blackberry Blackberry OS
Nokia, Samsung Symbian S60
Dopod, Motorola, O2 Xphone, HTC, Samsung Windows Mobile
HP WebOS
SamsungWave S8500 Bada
   
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Do I have to pay to access Mobile?
No. This function is free. However, telco data charges apply. Please check with your service provider.
   
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NextBus via Android
Where can I download SBS Transit app for Android?
It can be downloaded from Android Market, filename as SBS Transit.
   
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Do I have to pay to download SBS Transit app for Android?
No. This app is free. However, telco data charges apply.
   
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Which are the devices that support the use of SBS Transit app for Android?
This app can be only be used on smartphones, netbooks or tablets with Android Operating System 1.6 and above.
   
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NextBus via Blackberry
Where can I download SBS Transit app for Blackberry?
It can be downloaded from Blackberry World , filename as SBS Transit.
   
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Do I have to pay to download SBS Transit app for Blackberry?
No. This app is free. However, telco data charges apply.
   
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Which are the devices that support the use of SBS Transit app for Blackberry?
This app can only be used on Blackberry Q5, Q10 and Z10 with OS10 and above.
   
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SBS Transit App on the Mobile via iPhone
What is the full name of the app?
SBS Transit. SBS Transit app stands for Intelligent Route Information System. This system allows you to check for information about our bus services, including estimated arrival times, so that you can plan your journey better.
   
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Where can I download the SBS Transit app?
It can be downloaded from Apple App store.
   
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Where can the app be found in the app store?
The app can be found inthe Travel section, and also in the Navigation section inside the App store.
   
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Do I have to pay to download the SBS Transit app?
No. This app is free. However, telco data charges apply.
   
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Which are the devices that support the use of SBS Transit app?
Currently, this app can only be used on iPhone, iPad and iPod Touch with operating system iOS 4 and above.
   
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What are the features of this app?
  • Search: Find out how to get to your location on our bus and NEL/ LRT networks. For instance, if you are at Braddell Road and wish to know what bus to take to Jurong Bird Park, key in your start and end points, and we will tell you how to get there, based on shortest traveling time or walking distance. The app even tells you what time your bus is expected to arrive at the stop you are at!
  • Bookmarks: Lock in your favourite bus service, or the bus service(s) you take regularly and set alarms to remind you when to leave for the bus stop, so you will never have to miss your bus again.
   
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Do I need to adjust my phone settings to use the app?
No, when using the app, you would only need to switch your location settings to 'ON' in order to locate the bus stops near you, of up to 800 metres.
   
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Can I check the next train timings for NEL and LRT services using this app?
No. At this point in time the app only provides information on SBS Transit bus arrivals.
   
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Will I be informed if there is a delay in the bus arrivals?
Data is not automatically pushed to your mobile device. However, you can refresh your search results to determine if there has been a change in arrival timings.
   
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Can I check the distance I have travelled and how much I have to pay this app?
No, you can't. For fare calculation, please visit www. publictransport.sg.
   
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Will I be informed if a bus service skips any of its bus stop(s) due to a temporary route diversion?
No. This is because situations like these are dynamic. Hence, in such cases, the search result will be shown as 'No prediction'.
   
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NextBus on the Mobile via SMS
Is NextBus service available on SMS?
Yes, NextBus service is currently available on SMS to MobileOne, SingTel & StarHub mobile subscribers.
   
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Is the service available to postpaid and/ or prepaid (store-value card) mobile subscribers?
The service is available to MobileOne's and SingTel's postpaid & prepaid mobile subscribers as well as to StarHub’s postpaid mobile subscribers.
   
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How do I access NextBus via SMS?
To access NextBus via SMS, please key in your query in the following message format and send to 146074744.

<Bus Stop Number> space <Service Number>

5 characters for bus stop number and max 4 characters for service number eg: 52069 153

IRIS SMS
 Screen images shown above may differ from actual ones.


   
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Is the service chargeable?
For MobileOne subscribers, the service is chargeable at $0.05 per request. In addition, one SMS will be deducted from your free SMS bundle per request. If you do not have free SMS bundle or have exceeded the bundle, normal SMS charges at $0.05 per request will apply.

For SingTel mobile subscribers, the service is chargeable. The following are the detailed charges:
  • i)  Postpaid customers who have not used up their SMS bundle from their monthly price plan, total charge per request is $0.05.
    [Every query sent to 146074744 will be deducted from customer's monthly SMS bundle. The user will be charged $0.05 for the incoming SMS notification].
  • ii)  Postpaid customers who have used up their free SMS bundle from their monthly price plan, total charge per request is $0.10.
    [Every query sent to 146074744, user will be charged $0.05 for the outgoing SMS and $0.05 for the incoming SMS notification.]
  • iii)  Prepaid or store-value card customers with no free SMS, total charge per request is $0.10.
    [Every query sent to 146074744, user will be charged $0.05 for the outgoing SMS and $0.05 for the incoming SMS notification.]

For StarHub Mobile postpaid subscribers, one SMS will be deducted from your bundled SMS per request. If you do not have bundled SMS or have exceeded the bundle, prevailing SMS charges at $0.05 per request will apply. In addition, there will be an incoming SMS notification charge of $0.05 for the request.


While SBS Transit provides this service for free, the respective service providers do levy a service charge. Customers who wish to seek clarification on their billing charge should consult their respective service provider.
   
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Will I be charged $0.05 if I send a query using the wrong SMS format?
No, you will not be charged. There will be a return SMS to inform you that you have keyed in the wrong format. Please note that each SMS sent to 146074744 will be considered as one SMS sent as mentioned above.
   
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What is the description in our bill when we are charged for NextBus service?
It will be reflected as "NextBus."
   
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Will I be informed if there is a delay in the bus arrival?
Yes, you will receive up to two complimentary sms updates if there is a delay in the predicted arrival time.

If the predicted arrival time is:
  • More than 10 minutes - you will receive an sms update only if the delay is more than 5 minutes long.
  • Between 3 and 10 minutes, you will get an sms update if the delay is more than 3 minutes long.
For example, you sent an sms query at 10am and are informed that your next bus is expected to arrive in 16 minutes' time (i.e. 10.16 am). NextBus will now automatically perform a midpoint check at 10.08am to see if there is a change. On this occasion, assuming that there is a road congestion which results in the bus being delayed with expected arrival time now set at 15 minutes i.e at 10.23am. This delay is 7 minutes longer than the earlier given time. As such, NextBus will send you a free sms update on your next bus arrival time as the delay is more than 5 minutes long. This process will be repeated and if there is a further delay, another sms update will be sent to you. Up to two sms updates will be sent to you at no cost.
   
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Will I be informed if a bus service skip any of its bus stop(s) due to a temporary route diversion?
Yes, you will receive a complimentary sms notification if a bus service is not able to call at a particular bus stop due to a route diversion. If the diversion is planned, for example, road closure due to an event, the sms will indicate the duration of the route diversion. However, if a route diversion is unexpected and hence unplanned, for example the road is rendered impassable due to an accident, flooding etc, you will also receive a complimentary sms if the bus bypasses your bus stop. However, as the situation can be dynamic, we will not be able to offer information concerning the duration of such diversions.
   
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