24 July 2006 – At about 12.45 pm today, a southbound North East Line train stalled in the tunnel after leaving Outram Park Station due to a loss of traction power.
Repeated attempts to bring the power back up failed and at 1.13pm, NEL officers activated the detrainment process. In all, about 100 passengers were affected. None were injured.
Initial investigations showed that a wire which supplies traction power to the trains had come loose. Our engineers are busy at work now and are trying to bring the system back up but it is likely to take several hours.
Currently, HarbourFront, Outram Park, Chinatown and Clarke Quay stations are closed to public. Normal train operations are still running between Dhoby Ghaut and Punggol Stations.
Alternative bus services have meanwhile been activated. Shuttle buses running from HarbourFront to Dhoby Ghaut Stations via Outram Park, Chinatown and Clarke Quay Stations have been activated since 1.00 pm. Fifty Goodwill Ambassadors have also been deployed to the five stations to direct traffic.
For the 100 passengers affected by the stalled train, they can seek a refund of their train fare at any NEL Passenger Service Counter.
Members of the public may call our Customer Relations Centre at 1800 287 2727 or 6383 7214 for further information.
We wish to apologise for any inconvenience caused.