You may provide your feedback or suggestions through the following channels:

  • SBS Transit Customer Service Hotline at 1800 - 287 2727 from Mondays to Sundays, including public holidays, from 7.30am to 8.00pm. We reserve the right to not entertain callers who are abusive to our call agents.
  • Printed feedback form from any Passenger Service Counters at our Bus Interchanges, North East Line and Downtown Line MRT Stations.
  • Letters can be mailed to SBS Transit Ltd, 205 Braddell Road, Singapore 579701, Attention: Customer Relations Centre.

SCAM WARNING: If you receive a message informing that you have won a prize from SBS Transit, please delete it immediately and make a Police Report. This is not genuine and does not originate from us.

Otherwise, you can also fill up this form to reach us