You may provide your feedback or suggestions through the following channels:

  • SBS Transit Customer Care Hotline at 1800 - 287 2727 from Mondays to Sundays, including public holidays, from 7.30am to 8.00pm. We reserve the right to not entertain callers who are abusive to our call agents.
  • Email to
  • Postage paid printed feedback form from any Passenger Service Counters at our Bus Interchanges, North East Line and Downtown Line MRT Stations.
  • Letters can be mailed to SBS Transit Ltd, 205 Braddell Road, Singapore 579701, Attention: Customer Care.

SCAM WARNING: If you receive a message informing that you have won a prize from SBS Transit, please delete it immediately and make a Police Report. This is not genuine and does not originate from us.

Otherwise, you can also fill up this form to reach us.

This form can also be accessed on our Facebook page at