We care about your safety. We are doing all we can to make riding in our buses and trains as safe as possible.
However, safety is ultimately everyone’s responsibility and here are some ways you can help to keep your journey with us smooth and safe.
At Bus Interchanges and Terminals
- Crossing within the bus park is prohibited and you may be liable for a fine of $500. Please use the designated pedestrian crossing.
- Queue in an orderly manner. Do not jump queue.
- To avoid obstruction to passageways, follow the guide-lines on the floor when queuing.
- For your own safety, stand behind the yellow line at boarding berths.
- Air-conditioned interchanges have sensor-activated doors that will open only when a bus arrives at the Q-head. Do not attempt to force open the doors.
At Bus Stops
- For your own safety, stand on the pavement of the bus stop and behind the yellow line while waiting for the bus.
- Do not play at or around bus stops as it is dangerous.
- Avoid last minute flagging of bus.
- Wait for the bus to stop fully before boarding. To minimise commuter inconvenience, only the first 2 buses in the bus bay will conduct boarding/alighting activities.
- Do not run after a moving bus.
- For the comfort of others, do not bring items on board the buses that may offend others, eg durians, pets.
- Buses are not allowed to perform boarding/alighting activities outside of bus stops. Do not attempt to board or alight from buses at traffic junctions or pedestrian crossings.
- Queue up and board in an orderly manner.
- Do not carry big luggage onto the bus.
- Do not board at the last minute.
- Do not board the bus from the exit door.
- Hold on firmly to the handrails or stanchion poles at all times. Do not use the fare card readers as a support.
- Do not stand on the stairs leading to the upper deck.
- No standing on the upper deck.
- Do not smoke, eat, drink or litter in the bus.
- Report any unusual incidents to the Bus Captain.
- If there's a need to change seat, wait for the bus to stop first before doing so.
- Do not attempt to alight at the last minute.
- If you forget to tap your fare card on alighting, do not attempt to re-board from the exit door to tap your card. Proceed to any Transit Link ticketing office to make a claims.
- If you have left your belongings on board the bus, do not chase after the bus, you may call our Customer Relations Centre at 1-800 287 2727 to make a Lost and Found report.
- Always hold onto the handrails.
- Do not block the escalator landing.
- Give way to other commuters by keeping to the side when on the escalator.
- Stand clear of the escalator step edges and sides as marked by the yellow line.
- In an emergency, the escalator can be stopped by pressing the emergency stop button at the ends or in the middle of the escalator.
- Never sit or play on the escalator.
- Be alert and refrain from using your mobile devices while on the escalator.
- Do not rush into the lift when doors are closing.
- In an emergency, press the emergency bell button for assistance. You can also speak to our staff through the intercom unit.
- Tap your fare card on the card reader mounted on top of the faregate and proceed through only when the green light comes on.
- For bidirectional wide faregates, please show consideration to passengers-in-wheelchairs or families with prams and/or young children.
- For children under 0.9m in height, below 7 years old and not in Primary School to travel free, they must walk closely to, and in front of their fare-paying commuter. To apply for a child concession card, simply proceed to any TransitLink Office and bring along your child's Birth Certificate (or passport if your child is not a Singaporean), as well as your NRIC.
- Keep clear of the escalator and staircase landing area.
- Walk, don’t run on platforms.
- Keep off the tracks.
- Stand to the side of the doors and let alighting passengers get off first.
- Mind the gap between the train and the platform.
- Do not lean your body or place your hands on the platform screen doors to avoid being caught when the doors slide open or close.
- Hold on to your balloons tightly. If they get caught in the overhead power lines in the North East Line tunnels, they can cause a power trip and bring train services to a halt.
- Do not rush into the train when the doors are closing.
- Fire extinguishers are available for use in emergencies.
- Use the Fire Phone to speak to our staff at the Passenger Service Centre during emergencies.
- In an emergency, press the Emergency Train Stop (ETS) button located at alternate pillars on the platform. When the ETS is pressed, the approaching train will stop. If the train is already at the station, it will not move off. To avoid unnecessary train delay, please use the ETS only in emergencies.
- The door unlock handle is located at the top of the Emergency Communications Unit. During an emergency, when evacuation takes place at the station, operate the door unlock handle to open the door from inside the train.
- Every one of our trains has an Emergency Exit Door at each end of the train. Activate the emergency exit doors only in an emergency or if directed by our staff. In the event of an emergency detrainment into the tunnel, only exit the train via the emergency exit doors at both ends of the train. Do not force open the train doors and attempt to jump onto the tracks.
- Keep your hands away from the doors to avoid being caught when the doors are opening or closing.
- Be careful with your bag straps, umbrellas and other personal belongings when boarding and alighting from the trains.
- Please hold on to the grab poles and hand-straps at all times.
- Do not run or play in the train.
- Fire extinguishers are available for emergency use.
- Do not lean against the emergency exit door at the ends of the train.
- If there is an emergency, you can talk to our staff by pushing the Passenger Emergency Communication button located at alternate doors of the train. If the Passenger Emergency Communication button is pressed while the train is at the platform, it will not move off. If the train is moving between stations, it will come to a stop at the next station. As such, use the Passenger Emergency Communication button only in emergencies to avoid unnecessary train delay.
- Move away from the train doors to allow others to enter and exit the train