SBS Transit is committed to meeting the Public Transport Council's revised Quality of Service (QoS) standards.
SBS Transit Chief Operating Officer, Mr Gan Juay Kiat, said: "In two years' time, we will be required to reduce headways from 15 minutes or less to 10 minutes or less. This is not going to be an easy task but we will do what we need to do to achieve this as it will benefit our commuters."
Indeed, the revisions will prove to be a challenge, requiring significant new investments in buses, over and above what has been catered for. Currently, at least 80% of SBS Transit bus services operate on headways of 15 minutes or less during peak periods. This meets the PTC's current QoS standards. Lowering the headway requirements will require an additional investment of about 100 buses as well as increased manpower resources over the next two years.
Besides the revision Standard 5.4(a), the PTC has also announced changes to Standard 4.1(d) which requires timetables to be installed at all bus stops served by bus services with more than 20% of trips with headways of 20 minutes or more. SBS Transit will invest in the necessary infrastructure to meet this new requirement.
"We want to deliver a service which caters to commuter demand in the best way possible while working to achieve the standards." said Mr Gan.