SBS Transit is disappointed to have failed in some areas of the Public Transport Council’s Quality of Service (QoS) standards and is determined to do better.
The QoS Standards, introduced last September, cover six essential aspects of service: bus service reliability, loading, safety, provision of information, availability of bus services and integration with other modes of public transport.
In the area of bus breakdowns, SBS Transit failed to make the grade in six of the nine months. This is unacceptable and is something we are working hard at improving. Besides increasing the amount of money spent on repair maintenance, we are also replacing our old buses with new ones to lower the average age of our fleet. In the last 12 months, we have rolled out 200 new double-deck buses. New single-deck buses are also due to join the fleet from the third quarter of this year. More of such replacements will be made in the coming years.
In the area of safety, we fell short in January and February 2007. Again this is unacceptable. The safety of our passengers, our Bus Captains and fellow road users, ranks as a top priority for us and we will do whatever it takes to improve this aspect of our business. We are sending our Bus Captains for refresher driving courses and reminding them of the need for junction drills and safe driving habits.
Said SBS Transit Chief Operating Officer, Mr Gan Juay Kiat: "We are very sorry to have failed in these two areas and apologise to all our commuters for the lapse in service. We will work harder to ensure compliance."