Train service on the North East Line (NEL) in both directions was disrupted between Punggol Station and Little India Station for about an hour from 4.03pm today due to a train fault. Full service resumed at 5.06pm.
At 4.03pm, a train heading towards HarbourFront was immobilised by a self-activating emergency brake while approaching Serangoon Station. It remained in brake mode despite attempts to reset it. A decision was then taken to remove the faulty train from service.
A rear train was then deployed to push the faulty train to the platform at Serangoon Station so that some 200 commuters on board could alight. We apologise to these affected commuters if they were unable to hear the announcements being made manually by our staff on board as the PA system encountered some problems.
Service was disrupted between Punggol and Little India stations so that the faulty train could be taken off the main line while train service could continue to turn around and run between HarbourFront and Dhoby Ghaut Stations. At 5.03pm, service from HarbourFront towards Punggol resumed and by 5.06pm, service in the other direction was fully restored.
During the disruption, ongoing announcements were made over the audio system and on the passenger information display panels at all the NEL stations to provide the latest updates. Information was also disseminated via the SBS Transit website, iris notification and SMS alerts. Close to 130 Goodwill Ambassadors were activated to assist in crowd control and assist passengers with enquiries. 17 shuttle buses were also deployed to the affected stations.
In addition, commuters could also board for free all bus services calling at designated bus stops and interchanges near the affected stations.
About 26,000 commuters were affected by the disruption. SBS Transit would like to apologise to all commuters who were affected and thank them for their patience.
Investigations into the cause of the incident are being undertaken.