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SBS Transit - Press Release
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November '07

SBS Transit Wins Service Superstar Award For The Third Year Running

SBS Transit's Senior Bus Captain Hoy Man Lin has made history by becoming the third SBS Transit Bus Captain to win the EXSA SuperStar Award in so many years.

The hat trick means that SBS Transit is the only land transport company to have won the prestigious award in three consecutive years.

Senior BC Hoy, who has been with the company for 14 years, was honoured by SPRING Singapore and 10 leading industry bodies - Association of Banks in Singapore, Association of Singapore Attractions, Civil Aviation Authority of Singapore, Land Transport Authority, National Association of Travel Agents Singapore, Singapore Health Services, Singapore Hotel Association, Singapore Public Services, Singapore Retailers Association and The Restaurant Association of Singapore � for service excellence. He outclassed the competition to win the SuperStar award for the transport sector.

He joins SBS Transit Senior Bus Captain Ong Sze Err and Route Master Chua Aik Ngwen in the Hall of Fame.

Senior BC Hoy, who operates Service 17, was surprised to find out that he had won the award. He said: "I never expected to win the SuperStar award. Everything I do, I do for my customers. I do not go looking to get rewarded. It is certainly a very pleasant surprise."

The 54-year-old, who has received over 129 commendations from happy customers, lives by the motto that no gesture is too small.

Once, a female tourist flagged down his bus along Bras Basah Road. Senior BC Hoy noticed that her left leg was in a cast. Knowing how difficult it would be for her to manoevuer herself onto the bus, he decided to get down and help her himself. He took her backpack and made sure she was seated before moving off - all the while apologising to the other passengers on board. When she reached her destination - the airport - he helped her down and even went to get a trolley for her.

Then there was the time that Senior BC Hoy realised that an elderly couple had overpaid by 40 cents. He remembered their faces and when they boarded his bus the next day, made sure that they paid 40 cents less as compensation for overpaying the day before.

SBS Transit Chief Operating Officer, Mr Gan Juay Kiat, said: "Senior BC Hoy is a shining example of what it takes to be an exemplary service provider. We are very proud of him and we are delighted to have been awarded this prestigious award not once, but three times in a row.

"It is an affirmation of the hard work and the dedication of our people. I have no doubt that they will continue to strive towards even greater service excellence."